The app will not sign in
What each sign-in message in the Billet app means, and what to check first.
- For
- Users
- Applies to
- Billet 1.0
- Updated
The Billet app signs in through your browser. See Sign in to your organization's portal for how it normally goes.
Messages
| Billet says | What to do |
|---|---|
| Billet signs in over HTTPS only. Use an https:// address. | Type the portal's address starting with https://. |
| Leave any user name or password out of the address. | Type only the address, for example https://portal.example.com. Billet never needs your password. |
| Could not reach the portal | Open the same address in your browser. If the browser cannot open it either, the address is wrong, or your network blocks it (a company proxy, or no internet). If the browser can, tell your IT team. |
| Signing in stopped without an answer. Try again. | The browser step was closed, or took longer than five minutes. Start again from Connect to a server.... |
| Billet is signing in to a portal now. Finish or cancel that, then connect again. | A sign-in is still waiting in your browser. Finish it, or cancel it in Billet, then press Connect again. |
| Billet could not renew its sign-in, and it has run out. Sign in again. | Billet keeps you signed in while it is open, but it could not reach the portal to renew. Choose Sign in again. |
| Not signed in to a portal | Choose the portal in the deployment menu and sign in. |
The browser opens, but there is no Allow button
- Sign in on the page that opened. The Allow step comes after your organization's own sign-in.
- If your organization's sign-in page says you are not allowed to use Billet, your IT team has to give you access in your identity provider.
The codes do not match
Do not press Allow. Close the page and start again from Billet. If they still do not match, tell your IT team: the page may not be your organization's portal.
Nothing happens when Billet opens the browser
Billet opens your system's default browser. If none opens, set a default browser in your operating system's settings and try again.
Still stuck
Send your IT team the time you tried, the portal address you typed, and the exact message (a screenshot is best). Include the version from Billet's settings, under About.